Start your career at TWINO - one of the hottest FinTech brands in Europe. Our business is to connect investors who are looking for premium returns with borrowers who look for convenient loans. And we do this very well. So well in fact, that we are issuing about one million euros in loans every day and are able to offer investors rates in excess of 10% per annum. We make this possible by employing 380 talented people across 6 locations. Join to WIN as an
Investor Relations Specialist
(part-time) with English and German language knowledge
you will be responsible for managing relationships with investors on the TWINO platform by helping them understand how the platform works, consulting about our products and features, assisting with the registration process and being the first responder for any issues or questions they might have. We expect you to communicate with newly registered and existing investors from across Europe both over email and over the phone.
Apply until: 31.10.2020
Your responsibilities
- You will be working with existing and potential customers consulting them about the company's investment products;
- You will prepare relevant information for customers and ensure delivery process;
- Cooperation with the IT team will be part of your daily working life by identifying and documenting issues and requests from investors;
- You will manage the current customers’ requests processing;
- To process incoming and outgoing bank payments;
- Client onboarding to the investment platform.
What we are looking for
- Good sales, persuasion and argumentation skills;
- Understanding of excellent service culture;
- The ability to go into a situation and focus on results;
- Good communication and networking skills;
- Stress resistance and flexibility;
- Excellent spoken and written German and English language skills;
- You are result-oriented with the ability to take initiative, multi-task and handle conflicting priorities;
- Experience and knowledge of customer services would be an advantage;
- Salary range for this position varies from 700 – 1,000 EUR gross for 20 hours a week, depending on experience, skillset and other competencies.
Why #lifeatTWINO
Growing in TWINO
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Career growth opportunities
We believe in the potential in people, not in the years behind the desk. The ones who show initiative are rewarded with greater responsibility. Where else do they promote 50% of Group Management internally?
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Learning from the greatest minds
We encourage the exchange of knowledge between experts in various industries. Once a month, we welcome guests for an inspiring and educational afternoon. World-renowned entrepreneurs, startup founders, world-famous athletes, doctors & many others
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Development of your choice
We give a lot of freedom when it comes to your personal development. You get access to an individual yearly development budget calculated form your salary that you can spend on the development activities you choose for yourself. Whether it's inspiring conferences or private mentoring sessions - it's all up to you
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Growth Camp
We empower our people to gain new skills and grow professionally. Our unique training program Growth Camp allows us to expand our horizons through engaging, interactive & targeted learning sessions & workshops on various topics
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Conference attendance
We push our people fuel themselves with inspiration and motivation in local and global conferences. So far, our favorites are TechChill, Slush, Latitude59, Devternity, Money2020, DevOps Days and TEDxRiga
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2 week paid educational leave
We believe in education. If you study a bachelor's or a master's degree and need some time off for exams or theses, we offer up to two weeks paid educational leave to help you prepare
Employee well-being
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Competitive salary
We reward our people with a competitive salary and variable incentive pay linked to the individual and company's performance. To ensure that our pay remains aligned with our desire to remain competitive, we regularly benchmark pay and benefits with other market players
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Well-being package
Another important part of the TWINO reward system. You get access to a yearly budget which can be applied to health insurance, a gym membership, or for equipment to set up your remote workspace. Make the choice that best fit your personal circumstances and lifestyle
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Health days
We care for each other and for our health, so if you feel it is best to stay at home, no need to apply for sick leave for the first couple of days. Get better and return with renewed energy - we trust that the job will be done
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Mindfulness practice
To inspire, guide and support our people to live a healthier and a happier life, we provide all employees with a free subscription to the mindfulness and meditation app Headspace
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Computer screen glasses
We provide all employees with fashionable, high quality computer glasses which protect against the blue-violet LED light of digital devices. Computer glasses improve well-being, sleep quality and focus ability
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Gratitude practice
We make sure our people feel valued, which is why we have a strong feedback culture. At any time you can ask or give quick feedback, even on the go. And of course 360° feedback is equally ensured for every employee
Work-life balance
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Additional holiDay
Work life balance is a must for each and every one. Whether it be 1st of September, graduation, your own birthday or anything else – you get 1 extra paid vacation day a year for special celebrations
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Kids Day & gifts for kids
We love to surprise the youngest members of the TWINO family – Christmas gifts, tailor-made gaming kits or Kids Day is TWINO's way of cherishing our kids
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Short Summer Fridays
During the summer we like to be extra efficient during the week to enjoy a shorter Friday as we finish work. Happier people on Fridays means happier people on Mondays as well
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Workation
Team-buildings that combine work and leisure once a year for each team. Meet with your team outside your usual work environment, travel while working and experience something new with your colleagues
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Work from anywhere
We believe in the benefits of working remotely and offer all our employees the possibility of working remotely. Think and work exactly where you're personally most productive
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New Year's week off
We make it easier on everyone by giving all the New Year's week off. Higher efficiency before and after the holidays and happy people - the perfect combination
Start-up environment
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Lively office
Our office is open and welcoming to all our employees for Team Days or other days when you don't feel like working remotely. Foosball, ping pong, a game room with PlayStation and board games - you name it! We enjoy team gatherings and meetups at the office
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Opportunity to become an investor
By joining our team, you're also given the opportunity to become a TWINO Investment platform's investor. We reward each employee with a sign-up investment bonus on the platform. And you're on your way on the investor experience journey
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Heavy social agenda
We have our yearly summer team-building event, we head to the slopes in the winter and have a grand Christmas party! We're keeping things interesting through social events, traditions and celebrations. There's always something going on
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No bureaucracy or hierarchy
We are tech savvy. We limit paperwork & all that comes with it. We try to avoid bureaucracy as much as possible. Not only do you get a chance to as well, but we expect you to come up with new ideas, find new solutions and set the trends, not follow them
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The FinTech Industry
Work in one of the hottest industries in a cutting edge company with the goal of changing the future. We are proud to be a part of the buzzing startup & fintech community
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Ambitious and talented people
We work with top talent in the market, creative people with initiative and ambition. Great sense of humor, joy of life, never ending energy and always floating around